Smart Ticket System
Auto-create and manage maintenance tickets from emails, with priorities, assignments, and full tracking.
How It Works
When Proflow detects a maintenance request, complaint, or action item in an email, it automatically creates a ticket with the right category, priority, and assignee. Track progress, add comments, attach files, and close tickets — all from one place.
| # | Title | Status | Priority | Assigned |
|---|---|---|---|---|
| TKT-847 | Elevator repair — Bldg 5 | Open | High | JN |
| TKT-845 | Roof leak — Hlavná 12 | In Progress | High | PH MK |
| TKT-843 | Parking barrier broken | Open | Medium | MK |
| TKT-840 | Hallway lighting fix | Done | Low | JN |
| TKT-838 | Gate access card issue | Done | Medium | MK |
Elevator repair — Bldg 5
Roof leak — Hlavná 12
Parking barrier broken
Hallway lighting fix
Gate access card issue
Key Capabilities
- Auto-create tickets from email content
- Customizable categories and priorities
- Assign to team members with deadlines
- Comments and file attachments
- Full status tracking (open → in progress → closed)
In Action
Invoice #2847 — Electrical maintenance
Please find attached the invoice for December maintenance work on...
2Heating not working — Apt 4B
Hello, I would like to report that the heating in my apartment has not been...
Monthly cleaning contract renewal
Dear property manager, we are writing regarding the renewal of our...
1Price offer — roof waterproofing
As requested, please find our price offer for the roof waterproofing...
3Parking spot assignment question
Good morning, I wanted to ask about the availability of parking spots in...
Why It Matters
Zero Manual Entry
Tickets are created automatically from emails — no copy-pasting or manual data entry needed.
Nothing Falls Through
Every owner request, maintenance issue, and follow-up is tracked and assigned.
Full Audit Trail
See the complete history of every ticket — who did what and when.
Related Features
AI Email Processing
Automatically classify, analyze, and respond to hundreds of property management emails daily — in the original language.
Learn moreProperty & Owner Management
Manage buildings, apartments, garages, and parking lots with owner records in one place.
Learn moreAI Assistant
Conversational AI chat that searches, creates tickets, and answers questions about your properties.
Learn moreReady to Automate Your Property Management?
See how Proflow can save your team hours every day with AI-powered email processing, smart tickets, and semantic search.